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New edition of ISO 9001 for Small Businesses
A new edition of the successful International Trade Centre (ITC).

The handbook has been updated to take account of the latest edition of ISO 9001, published in 2008. This standard, which gives the requirements for quality management systems, is among ISO's most well known and widely implemented standards ever. ISO 9001 is used in some 176 countries by businesses and organizations large and small, in public and private sectors, by manufacturers and service providers, in all sectors of activity.

In plain language and through numerous concrete examples from a wide range of sectors, ISO 9001 for Small Businesses aims to help small and medium-sized enterprises (SMEs) to understand and implement the standard.

The handbook has been written by a group of experts participating in ISO/TC 176, the ISO technical committee responsible for the ISO 9000 family of standards. The full text of ISO 9001:2008 is included in boxes, section by section, accompanied by explanations, examples and implementation guidance in everyday terms.
The joint foreword to the handbook is contributed by ISO Secretary-General, Rob Steele, and ITC Executive Director, Patricia R. Francis, who comment: \"Small business is the world's biggest business. More than 95 % of the world's businesses are small to medium-sized and many countries look to small and medium businesses to power economic growth and employment. Therefore International Standards need to assist small business just as much as they do global enterprises, government and society at large. In particular, SMEs should be able to share in gains in efficiency and effectiveness offered by ISO 9001.\"

Patricia Francis and Rob Steele conclude: \"This handbook is the latest example of the fruitful cooperation between ISO and the ITC. The two organizations hope that it will enable small businesses – in developing, transitional and industrialized economies – to draw the maximum benefits from ISO 9001, a standard which has become an essential tool of the world economy.

This is the third edition of the handbook, which was first published in 1996. It is one of the most successful handbooks ever produced by ISO – national editions having been published by numerous ISO member countries including Bulgaria, Denmark, Estonia, Finland, Hong Kong, Hungary, India, Japan, Republic of Korea, Norway, Slovenia, Spain, South Africa, Sweden and Uruguay.
ISO\'s bold, unusual and innovative 2010 Annual Report focuses on people
Starting off with a gentle dare : "Don't read this, it's boring…” the 2010 Annual Report of ISO – the world's largest developer of International Standards – takes a somewhat surprising, challenging and innovative approach.
Using straight-forward language, striking images, bright colours and occasional humour, the Annual Report's objective is to make ISO's "human face” visible and encourage a wider audience to identify with its work.

ISO Secretary-General Rob Steele explains, We wanted to challenge people's perceptions about standards. Most of us take them for granted, think that they are boring, and only realize their importance when they are absent. But what we forget the most is that, although technical in content, standards are above and beyond all about people and about improving our quality of life – this is the core message of ISO's 2010 report.

"And in order to make sure that this message gets through, we made a report that we figured most people would enjoy reading.”

Key features of ISO's Annual Report 2010:

Exclusively online, aims to reach out to today's nearly two billion Web users, while being environmentally friendly
Designed specifically for the Internet with a user-friendly interface and visually appealing graphics
Provides an interactive experience and a wealth of information through different media (video, images, links)
Allows readers to immediately access ISO's numerous publications
Emphasizes ISO's commitment to sustainability, communication and new technologies.

The Annual Report 2010 celebrates a landmark year for ISO, which saw the successful completion of its Strategic Plan 2005-2010 and the approval of the new Strategic Plan 2011-2015. It also witnessed the publication of what is perhaps the most people-oriented standard ever, ISO 26000, which gives guidance to organizations on social responsibility. Several other initiatives including on accessibility, sustainability and economic benefits to name a few, highlight the importance of the "people element”. As the report questions, "Does this seem like the work of an organization that is bureaucratic, technocratic, cold, boring, and inhuman?”
Mr. Steele urges, "Spreading the word about ISO's work is crucial in order to further promote the development standards that are important for people. That is why I strongly encourage everyone to read it, and to send it to their colleagues, friends and family.”

He adds, "Expect to be surprised, as the report puts it: you might even decide that ‘ISO' could stand for ‘Interesting Stories Organization'.”
10 good things ISO standards do for SMEs
Managers of small businesses in entitled 10 good things for SMEs.

The managers, eight of whom are senior executives or owners, are from a rich variety of businesses in Canada, Sweden, Italy, Austria, Singapore, Kenya, United Kingdom, Spain, Brazil and New Zealand. They testify to how ISO standards do the following good things for SMEs:

Standards help you compete on a level playing field with bigger enterprises
Standards open up export markets for your products and services
Standards help you discover best business practices
Standards drive efficiency in your business operations Standards add credibility and confidence for your customers
Standards open new business opportunities and sales
Standards give you the competitive edge
Standards make your brand name internationally recognized
Standards help your company grow
Standards enable a common "language” to be used across an industry sector

Two of the contributors underline the benefits of participating in the development of standards:

Per Frode, CEO of Baltic Safety Products, Sweden, says: "The payoff for engaging in standards work is greater than many small business people realize. Standards are both important and interesting. For a company like Baltic Safety, it's essential to get involved with the working groups so we can get started early with our planning for future designs and production methods. Globalization means that ISO standards are key for any company that hopes to succeed in export markets.
Martin Denison, Managing Director of Scuba Schools GmbH, Austria, says: "Without standards I would have had to close down…Not taking part (in standardization) would have cost me my company and my livelihood…What does it cost me if I do not get involved and others define rules that are out of line with my needs, interests and experiences, but which I have to comply with because they are laid down in a standard? Hence, it is best to join in right at the start.”
New ISO standard improves protective clothing for agricultural farmers and workers using pesticides
A new ISO standard on protective clothing will help farmers and agricultural workers to reduce job-related risks when using liquid pesticides.

Pesticides are commonly used in farming against pests, diseases and weeds. Depending on the toxicity and the use scenario they pose health risk if users do not wear adequate protective clothing. The new ISO standard defines specific protection levels. It allows pesticide manufacturers to indicate on the product label the required level of protection needed. It allows garment manufacturers to produce, certify and sell protective clothing with defined protection levels. It allows farmers and agricultural workers to buy and use protective clothing according to the pesticide manufacturers us e requirements.

The new ISO 27065:2011, Protective clothing – Performance requirements for protective clothing worn by operators applying liquid pesticides, addresses the protection of farmers and workers mainly during the application phase of pesticides, i.e. the work phase where most operator contamination occurs.

The standard deals with performance requirements of protective clothing materials, seams, and garments and defines three levels of protective clothing with specified resistance to penetration by pesticide products:

Level 1: The potential risk of contamination is relatively low. The performance requirements for level 1 garments have been developed in view of low spray drift landing on the operator, e.g. from tractor boom sprayers
Level 2: the potential risk of contamination is higher but not so high as to require the use of liquid-tight materials
Level 3: the potential risk of contamination requires use of garments made with liquid-tight materials. This level is suitable for high-exposure scenarios where it has been determined that garments that prevent liquids from penetrating/permeating provide adequate protection.

The standard will help test laboratories, fabric and garment manufacturers, manufacturers of pesticide products, trainers, regulators to make decisions regarding protective clothing for protection against pesticide products.

Helmut Eichinger, Chair of ISO/TC94/SC 13, comments, "ISO 27065:2011 will help pesticide users to be better protected and improve quality and performances of protective clothing, as well put safer protective clothing on the market. It will also contribute to reducing the risk to occupational health for operators and workers who use liquid pesticides.”
New ISO standard aims to build confidence in the global carbon market
A new International Standard (GHG) emissions has been published.
It is the latest addition to ISO's toolbox of standards for addressing climate change and supporting emissions trading schemes.


With a growing global awarenes s of the need for environmental protection and sustainability, organizations are eager to demonstrate their efforts to inventory, report, and reduce GHG emissions. In order to assure the credibility of their claims, many of these organizations are turning to third-party bodies to validate and verify emission assertions.

ISO 14066: 2011, Greenhouse gases – Competence requirements for greenhouse gas validation teams and verification teams, spells out the competence requirements of the personnel undertaking the various validation or verification activities within the team appointed for the task. It is intended to achieve consistency in the global carbon market and maintain public confidence in GHG reporting and other communications.

ISO 14066 is the latest document in the ISO toolbox of standards to address climate change and GHG emissions.
These were launched in 2006 with ISO 14064, a three-part standard for assessing GHG emission reduction projects in either voluntary or regulatory schemes.

The standard was followed by ISO 14065, which gives accreditation requirements for organizations that validate or verify resulting GHG emission assertions or claims.

Dr. Tod Delaney, Convenor of the ISO working group responsible for ISO 14066, commented: "The accuracy of an organization's GHG emissions claims is essential, considering the political and financial ramifications of each claim.”

"If an organization publishes claims that are later discovered to be unreliable, it risks damages both financially and in terms of their reputation. This is why the competence of those assessing such claims is absolutely crucial.”

The new ISO 14066 standard sets out detailed lists of the skills and knowledge that must be possessed by the auditing team personnel– with the focus on team rather than individual competency.Comprising eight clauses, six annexes and a bibliography, ISO 14066 covers topics such as independence, integrity, and team competence.
It can be used in conjunction with ISO 14065 for the benefit of greenhouse gas programme administrators, regulators, validation bodies, and verification bodies. It is not linked to any particular greenhouse gas programme.

Dr. Chan Kook Weng, Chair of ISO subcommittee SC 7 that developed the standard explained: "Claims made about reductions of the greenhouse gas emissions can have political and financial implications, in addition to environmental and technical ones.ISO 14066 is a companion standard to ISO 14065 in assuring integrity and consistency in emission reporting and reduction projects across industry sectors and geographical borders. It is also a standard for ‘Who watches the watchman' so as to build up trust and confidence in assessing GHG assertions. ”
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